for Zappiti 4K HDR Media Players
Firmware update process
IMPORTANT! Thank you to carefully read all of this procedure first! Then please follow the process step by step by reading them one more time.
There is different ways to update the firmware of the Zappiti 4K HDR range:
1. OTA (OverThe Air) > through the firmware page on the player (not yet available for the v3.15)
2. USB .zip > through the firmware page on the player
Online Firmware Upgrade.
Zappiti 4K HDR
Firmware Upgrade OTA (Over The Air)
Disconnect ALL your local drives connected to your Zappiti. (both internal & external).
Switch ON your Zappiti player 4K HDR.
Go to MyApps > Screensaver and turn OFF the screensaver.
On the main page, please click on MY APPS button.
Click on "SystemUp". Local version is the version installed in the media player. Online version is the last available version. If your version is not the last one you, click on Online Upgrade button and follow the on-screen procedure.. Please do not disconnect the Zappiti player during the upgrade procedure!
Note: to display the log info about the last available version, please click on "Update log" button.
Firmware Update via USB.
Zappiti 4K HDR
USB Firmware Update Procedure using the update page of the Zappiti player.
Download the ZIP file here bellow (please do not unzip it) and place the ZIP file on the root folder of an USB Flash Drive formatted in FAT32: (It does not works with SD Card).
> Click here to download the firmware updade v3.15 (Mini 4K HDR)...
> Click here to download the firmware updade v3.15 (All HDR models exept Mini 4K HDR)...
Note for MAC users: to download a ZIP file without decompressing it, go to the Safari settings, then uncheck "Automatically open reliable files."
Disconnect ALL your local drives connected to your Zappiti.
Connect your flash drive containing the ZIP file placed on the root folder of it.
Then, switch ON your Zappiti 4K HDR media player.
Press "BLUE" button of your Zappiti RC to access to the "SystemUpdate page", or go to MyApps / SystemUpdat.
Then, click « Local upgrade » button.
The procedure will start. If not, please restart the player and try again the procedure.
Please wait till the end of the process.
DO NOT TURN OFF THE ZAPPITI DURING THE PROCESS!
Note: the first restard may be long (1-2 min). The Zappiti Settings are saved. You will not have to set again your Zappiti login and password.
via "Factory Reset" App
After firmware update, we advise you to do this procedure.
Factory reset can be also useful if you get some stability issues or when the "Settings are stopped" message appears on start-up. Warning! This operation resets all your player settings (but keeps your Zappiti Video collection intact). Be sure to write them down before starting the procedure. Please note that you will have to enter your Zappiti credentials again (email and password) to find back your Zappiti Video collection.
Turn on your Zappiti 4K HDR.
Click the "My App" button.
Click the "Factory Reset" icon.
Please wait during the reset process.
Warning! The first restart of the media player is very long (1-2 min)!
On some cases — especially if you come from a more recent firmware — during the process, the TV screen can switch to GREEN or BLACK for a while. This is normal! Please absolutly not restart or switch off your Zappiti during the full process. In such case, please wait 10 min before to restart your Zappiti unit.
Procedure via USB (IMG File).
Warning! This procedure will reset all your personal settings and account information.
Please carefully read all of this procedure first! Then please follow the process step by step by reading them one more time.
Download the firmware IMG file here bellow on the internal HDD of your computer. (Not directly on the flash drive).
> Click here to download the firmware file for Zappiti Mini 4K HDR
> Click here to download the firmware file for Zappiti One / One SE / Duo / Pro 4K HDR
Note: As the Zappiti Mini 4K HDR have less memory than the two other models, the firmware file is different.
Download the file on your computer first! Then, place the IMG file on a 2GB USB flash drive formatted in FAT32.
Note: If you do not have a USB stick with a capacity of 2 GB, you can partition the USB key into 2 partitions: the first of a size of 1.8 GB in Fat32 and the second unallocated. To format your USB flash drive, you can use the free AOMEI Partition Manager software.
Switch off the Zappiti player by using the Power On / Off button located on the back side.
Disconnect the drives (internal and external) fro the Zappiti and disconnect the Ethernet cable.
Connect the USB flash drive into the USB port of the media player located next to the "RESTORE" button.
Press the "RESTORE" button by using a paper clip (small hole located on the side of the unit). While holding the reset button, turn on the player via the power button on / off at the rear of the unit. Hold the "RESTORE" button within 6 seconds, then release it. A "Z" logo will appear during 30 sec. Then, the upgrade process will start and a progress bar will be displayed on the screen.
WARNING! Do not turn off the media player before the full reset.
A percentage will be displayed on the screen.
IMPORTANT: if you have black or green screen, please wait 10min. Then, switch off (not before 10 min) the Zappiti and try again by checking the following points:
- Please use 2 GB USB Flash drive (FAT32 only) or format your USB flash drive in 2 partitions (one in 2GB / Fat32 and the second one unallocated).
- Try again by connecting your Zappiti media player directly to your TV (without AV receiver or soundbar).
- Did you try to download again the firmware? Maybe the firmware ahve been incorrectly downloaded.
- Did you download the firmware file on the internal HDD of your computer or directly on your USB flash memory drive? You have to download it on the internal HDD of your computer. (Not directly on the flash drive).
- Did you try to plug your USB flash drive on another USB input? If it doen't work on the USB 2.0 port, try again on another USB port.
- The first initial boot after the firmware update is very long. If you switched off the player during the first initial boot, your firmware is dead. In such case, please contact us...
The percentage 99% or 100% is very long. This is quite normal. Please wait until the appearance of "Z" logo. As long as the Zappiti logo is not displayed, do not turn off or disconnect the player above! Warning! The first initial start up is VERY long (1-2 min). So thank you for your patience throughout the initialization of the media player until you reach the player's home page (Zappiti / Explorer / MyApps). DO NOT RESTART the player until the main page appears.
After the first initial boot, connect the Ethernet cable (if you are using it usually). Then, please wait 5 min. In fact, the system and the apps need some minutes to be fully reseted and could be not accessible during this time. After 5 min, we advise you to restart the player for better performances. The second boot should be much faster and your Zappiti will be fully restored.
After the second reboot, please click on "Settings", then set your language.
IMPORTANT! As this firmware uses a new SDK (realtek source code). So if you have some issue, we advise you to perform a Factory Reset after the firmware update (please go to MyApps then click Factory Reset).